I always endeavour to provide the best service and products for our customers. However, on rare occasions, I recognise that there may be times where our customers may not be completely satisfied. To ensure I am able to put things right as soon as I can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call 07527 872804, or email firstname.lastname@example.org. I aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Alteratively visit https://www.niceic.com/find-a-contractor/complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.